Meet Mark Copeman, director of Wingman MSP Marketing, specializing in prospect engagement for IT support businesses globally. He authored “MSP Secrets Revealed” and “Helpdesk Habits,” and created the online customer service program helpdeskhabits.com. Mark is renowned for his talks on customer service and marketing for Managed Service Providers (MSPs), and his live MSP website teardowns are crowd favorites.

Previously, Mark co-founded Customer Thermometer, a customer satisfaction SaaS, which he grew and sold after significant success. He then founded Wisecurve to help MSPs and IT vendors grow, combining several ventures under one roof including TechTestimonials.com.

An early adopter of green screen technology, Mark’s YouTube channel has over 21,000 subscribers. He began his career at BT, later becoming a radio presenter for BBC Radio Bristol. Mark lives in Bray with his family, enjoys cooking, and is an avid runner. His expertise and engaging presentation style make him a compelling speaker for Startup Punch.